How can we improve WHMCS?

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See all watched tickets

  • Yaran TOOS shared this idea 8 years ago
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  • 3 Comments


8 Votes
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I see a new feature in whmcs v6 and we can watch tickets.
It is good idea that we can see which ticket we watch and manage them like forums.
In the forums , you see subcribtion topics and possible to unsucribe them .

3 Comments

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donna1205 commented 1 week ago
Watching tickets can help agents https://abgerny.io and users prioritize the ones that are most important or need immediate attention, especially in a busy helpdesk environment.
michaelarrington commented 28th August
The ability to watch tickets in WHMCS v6 is indeed a valuable feature. This feature can enhance your workflow by ensuring that you stay updated on crucial tickets and can manage them more like forum threads, which many find intuitive https://tunnelrush2.org
Nathan commented 7th April 20
Our staff need a way to see a list of tickets to follow without it being assigned to them. Watching seems perfect, but we can't see a list of open tickets they are watching.