Peter Flowers
shared this idea
8 years ago
6
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It would be superb if an administrator could directly add another
administrators as a ticket watcher. This would need to take into account department security etc.
We often have
the case where the sales manager want to sit across tickets for certain
customers and it is a bit of a pain for me to tell him a new ticket has
been raised then for him to manually add himself as a watcher.
administrators as a ticket watcher. This would need to take into account department security etc.
We often have
the case where the sales manager want to sit across tickets for certain
customers and it is a bit of a pain for me to tell him a new ticket has
been raised then for him to manually add himself as a watcher.
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