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  4. I want to be able to edit my WHMCS Support Ticket Priorities.

I want to be able to edit my WHMCS Support Ticket Priorities.

  • ssoylu1996 shared this idea 11 years ago
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  • 21 Comments


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When a client opens a support ticket, they can choose Priority, High, Medium, Low. I want to add Urgent, Critical, etc.
Merged Ideas
    Add priorities
    Is it possible to add other priorities ticket?This is especially useful for treating special cases

Featured Comment

WHMCS commented 29th October 15
We are looking to gather some additional feedback in regards to this request. How would adding custom support ticket priorities solve a problem you have in your installation in detail? We don't group priorities as they stand today.

You can create custom statuses for tickets which enable you to customize the ticket system in different ways. You can find the documentation detailing this here:

http://docs.whmcs.com/Custom_Fields

You can add custom ticket statuses in the Setup>Support>Ticket Statuses admin page.

21 Comments

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Toki commented 28th August 14
Agree, we would also like to add an extra priority in here.
Ben Davies commented 7th April 14
This really is a much needed feature. Severely limits the ticket system as soon as you have a decent amount of tickets coming through.

Please look at this one as a must needed fix WHMCS gurus!
MyDigia commented 18th February 14
Being able to modify priorities just like "Ticket Statuses" is absolutely needed.
DavidBee commented 20th April 13
Bubka3 wrote:I want the option to disable Priority all together. Tickets are answered in the order recieved.
With a little bit of work you can. Simply hide the fields and leave medium as the default. You can further remove the other mentions from the TPL files.

Also i'm sure you could easily edit the admin side TPLs to remove the flags in the ticket view list.
Bubka3 commented 20th April 13
I want the option to disable Priority all together. Tickets are answered in the order recieved.
ramf commented 19th April 13
Hi,
The problem with the priority system - is that you can't sort or filter the tickets by priority... let's say that i want to see all the high priority tickets (red flags) - there is no way to do it...
The priority column should have a filter \ sort option.